How to compensate for new car problems: Analysis of hot topics on the Internet in the past 10 days
Recently, discussions on new car quality issues have continued to heat up on major social platforms and automotive forums. From engine failures to software system defects, consumers' attention to compensation standards has increased significantly. This article will combine the hot data from the entire network in the past 10 days to sort out the compensation rules and rights protection paths for new car issues.
1. Statistics on popular new car problem types in the past 10 days
| Question type | Mentions | Main brands | Typical cases |
|---|---|---|---|
| battery failure | 12,500+ | New energy brand | Cannot start after charging |
| Car system freezes | 8,300+ | Joint venture/own brand | Navigation delays lead to accidents |
| Abnormal noise in gearbox | 6,700+ | Traditional fuel vehicle | New car appears after 300 kilometers of driving |
| Paint defects | 4,200+ | luxury brand | Oxidation spots found on delivery |
2. Analysis of statutory compensation standards
According to the "Liability Regulations for Repair, Replacement and Return of Household Automobile Products" (2022 Edition), the main compensation rules are as follows:
| situation | consumer rights | time limit requirement |
|---|---|---|
| serious safety failure | Cars can be returned or exchanged | Within 60 days/3000 kilometers |
| Repair the same fault more than 2 times | Can change cars | Within the three guarantee period |
| Accumulative maintenance exceeds 30 days | Can change cars | Within the three guarantee period |
| General quality issues | Free repair | Within warranty period |
3. Necessary steps for rights protection
1.evidence fixed: Immediately take a video of the fault and require the 4S store to issue a written inspection report
2.Written representation:Send formal correspondence via EMS (keep proof of delivery)
3.Third party testing: Choose a nationally recognized motor vehicle forensic appraisal agency
4.Complaints through multiple channels: At the same time, it was reported through multiple channels such as 12315 platform, car quality network, and consumers association.
4. References to recent successful rights protection cases
| time | brand | question | result |
|---|---|---|---|
| 2023.8.5 | A German brand | New car oil leak | Return the car + compensate for purchase tax |
| 2023.8.8 | A domestic new energy | Battery decays by 30% | Replacement of battery pack + compensation for charging fees |
| 2023.8.12 | A Japanese brand | Autopilot failure | System upgrade + 2-year extended warranty |
5. Expert advice
1. Be sure to carry out PDI inspection (new car pre-sale inspection) when picking up the car.
2. Keep all maintenance documents and communication records
3. Pay attention to the conditions for the validity of the Three Guarantees Certificate (vehicle information needs to be filled in completely)
4. High-end cars can require "original buyback" clauses to be included in the contract
According to the latest data from the China Consumers Association, the number of car complaints in the second quarter of 2023 increased by 17% year-on-year, of which new energy vehicle complaints accounted for 38%. When consumers claim compensation, in addition to the loss of the vehicle itself, they can also reasonably claim for indirect losses such as transportation expenses and lost work expenses.
It is recommended that consumers give priority to solving problems through formal legal channels when they encounter new car quality problems. At present, courts in many places have established fast-track channels for handling automobile consumption disputes. Some cases only take 15 working days from filing to mediation.
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